Frequently asked questions
Welcome to RADIANT REWARDS - a place where your love of skincare is rewarded. Immerse yourself in our world of fermented formulations and become part of the FEMily, a community of like-minded people who are taking their skincare routines to the next level. As a member of our loyalty program, you can expect unique benefits, exclusive offers and the opportunity to be part of a growing community of skincare enthusiasts. Your journey into EMIVERSE starts here - join us and let's revolutionize the world of skincare together.
It's simple: register here for free and create your customer account. If you already have a customer account with us, there's nothing more to do - you're automatically enrolled.
Depending on your number of points, you will receive unique benefits and exclusive offers for each level. Here you will find an overview of all the benefits of each level. Depending on your score, you can also take part in free product tests and exclusive VIP days. Of course, we will also celebrate your birthday with a small gift. And there are many more surprises in store. So sign up now!
Radiant Rewards points can only be earned in our webshop at www.dr-emiskin.de. Unfortunately, due to technical reasons, it is not possible to collect points at our retail partners (KaDeWe, Breuninger).
You will receive 1 point for every euro you spend. You can also earn points with certain promotions. Make sure to check your mails and log into your customer account to stay up to date!
Based on your points balance, you will reach a specific level in our RADIANT REWARDS program.
You can redeem your points for our Cozy Cotton Cosmetic Spa Band, the Precision Pro Brush or a value voucher for our spa in the Telegraph Office.
It can take up to 5 days for the new status to be processed and visible in the system.
Your points will be credited immediately after the items have been dispatched.
Your account balance will be automatically adjusted after a return, and the corresponding points will be deducted from your total.
Collected points expire one year after they have been credited to your account. Don't forget to redeem your points on time to get the most out of our RADIANT REWARDS Loyalty Program!
Once you achieve a certain status, you'll keep it for one year and enjoy all the benefits of that level. After a year, the status will be recalculated based on your purchases and points collected.
Sharing is caring! We are delighted that you have recommended us. As soon as your referred friend makes a purchase, you will receive 100 EMI COINS and your friend will receive 10% off their first order.
The feedback from our fEMIly is particularly important to us! As a Derm Devotee or Ferment Fanatic, you regularly have the opportunity to apply as a product tester. We will inform you in good time by e-mail about all updates and information on our tester panels so that you can apply and help develop our latest products.
Immerse yourself in the world of fermented formulations! You have the opportunity to take part in digital masterclasses on selected dates. We will inform you of all dates and information in good time by e-mail.
Fancy a break? Redeem your EMI COINShere for a gift voucher for our DR. EMI Skin Spa at Telegraphenamt Berlin. Explore our treatment menu featuring medical-cosmetic facial and body treatments designed for your holistic well-being.
We currently only offer free shipping for our Ferment Fanatics. But don't worry! Other levels will soon be able to enjoy free shipping too. We will keep you up to date.
We always strive to give you the best experience in EMIVERSE! Therefore, we have put a lot of effort and love into the development of RADIANT REWARDS to thank you for your loyalty and support. Unfortunately, retroactive crediting of points for purchases made before 06.08.2024 is not possible. However, it is unfortunately not possible to credit points retrospectively. We are all the more pleased to be able to reward you for all purchases from the start of RADIANT REWARDS (06.08.2024).