Shipping & Returns
Shipping locations:
We ship nationally (Germany) and internationally within Europe (EU countries and non-EU countries).
Shipping time:
Orders within Germany are delivered within 1-3 working days. Orders to EU countries are usually delivered within 3-5 working days. Orders outside the EU are usually delivered within 5-8 working days.
Shipping costs:
Our standard shipping costs to Germany are 4,95€.
Our standard shipping costs to Austria are 5,95€.
International shipping to EU countries is 12,95€.
International shipping to non-EU countries is 15,65€.
Free shipping from:
Within Germany or Austria your shipping costs are free of charge from an order value of 60,00€.
Within Europe (EU countries and non-EU countries) your shipping costs are free of charge from an order value of 150,00€.
*Please note for vouchers: The voucher value is not credited to the shopping cart for free shipping.
Returns:
Request your return via our returns portal
https://dr-emi.hive.app/
--> Return shipping costs will be deducted from the payment/credit
Return costs via our returns label:
In Germany the return costs are 5.95€, in Austria 6.95€. For all other EU countries, the return costs are €12.95. We ask customers from non-EU countries to pay sufficient postage for their shipment themselves. Please note that insurance is recommended, as we cannot accept any liability for private shipping.
Note on complaints: Delayed delivery
If the order is delayed and no further information is available or the shipment tracking is not updated, please contact us. After contacting us, you will have to wait 6-10 days for an update, as our shipping partners DPD and DHL need this time to process a complaint.
Defective or missing goods:
If your goods are defective, the parcel arrives damaged or parts of the order are missing, we require full photographic documentation to process your complaint. Please send us the following pictures:
- A picture of the outer carton
- A picture of the shipping label
- Pictures of the damaged or missing products
These images help us to assess the damage and process the complaint as quickly as possible.